Conditional Notifications in Surveys

In the details section of surveys you can add conditional notifications, which will send a notification to an email address of your choosing when the survey is filled in, or when specific questions have been answered.

NOTE: Conditional Notifications are only available for questions which use Radio Buttons.

Notification when Survey Complete

  1. Click on the survey tab in the campaign level
  2. Click on the pencil to edit the survey
  3. Select 'Use Notification Emails' check box
  4. Add the emails you would like to receive the notification

Creating the Conditional Notification

Creating the Conditional Notification
  1. When in the survey detail page, click on 'Insert Conditional Notification' 
  2. Type in the name of the notification
  3. Add the notification
  4. Once added click on the pencil to edit notification

Email Address Conditional Notifications

  1. Add the email you would like to send notifications to
  2. Notification Name
  3. Notification Subject
  4. Notification Email design
  5. The sender address of the notification. NOTE: This address much match the sender address in your campaign
  6. Email you would like the notification to be sent to
  7. If you do not have a specific email you would like to send the notification to, you can set it to information from the contact record. e.g. notification to be sent to contacts sales representative. NOTE: you can either manually type in an email or use this function; you cannot use both.
  8. Apply Criteria
  9. Save

Question Conditions Notifications

Question Conditions Notifications
  1. Select the question you would like the notification applied to (Conditional Notifications are only available for Radio Button Questions)
  2. Select the answer you would like the notification applied to
  3. Add
  4. You will receive and email notification if the question in the condition has the specified answer in the condition

Contact Conditions Notifications

Contact Conditions Notifications
  1. Select the contact details you would like the notification applied to. NOTE: this must be an existing business attribute in your CommuniGator system
  2. Select the operator you would like the notification applied to. e.g. Equal, Is Like, Is Greater Than
  3. Select/Enter the value you would like the notification applied to
  4. Add
  5. You will receive a notification if the contact record filling in the survey matches your contact condition

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