CommuniGator Resource CentreMicrosoft Dynamics CRM 2011 How To with Microsoft Dynamics 2011Logging in to CommuniGator through CRM displays the CommuniGator login screen?

Logging in to CommuniGator through CRM displays the CommuniGator login screen?

The following article explains the reasons why you could be presented with the CommuniGator Login screen when logging in via CRM using the autologin.

1) Cookies are being blocked on your computer.

The first reason why you could see the CommuniGator login screen instead of logging straight into Communigator, is that cookies are being blocked on your computer. To check the cookie settings:

1) Open Internet Explorer and select wheel icon and select 'Internet Options' from the menu.

2) Go to the privacy tab and drag the bar all the way to the bottom to 'Allow All Cookies'

2) Your CRM system may not have have the credentials stored.

The second reason could be that you do not have the CommuniGator credentials stored in your CRM system. Follow the following links to find out how to store the CommuniGator credentials in your CRM System. (For some CRM systems you may need to contact your CRM Administrator / IT Support Team to update/store the credentails.)

SageSalesLogix

Sage CRM

MSCRM

ACT!

SalesForce

 

If you are still unable to login to CommuniGator via CRM after checking the above steps please contact the CommuniGator Support team.

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