GatorMail - v6.9.3

v6.9.3 What's New

- Campaign Series - The new product interface to our existing workflow tool to assist in forward planning campaign series. The ability to send a predetermined series of campaigns out on a specified time offset. For example a welcome series for your newsletter signups could send an email straight away, another 24 hours later, another after a week, and so on. From an analytics point of view you can measure the marketing benefit of the series as a whole, in addition to the individual campaign within the series. You can plan out the series over the course of weeks, months or even years. Please note, Campaign Series is currently standalone CommuniGator functionality. Although you can still use it when CRM integrated, it does not fully support sending back data to your CRM system.

- Campaign Approval - You can now have an approval system for campaigns sent from the system. Users of the system can be responsible for creating the campaign all the way to the initiation. But instead of the campaign getting initiated, it's submitted for approval to a group of definable users. These approval users will receive an email alert that a campaign is ready. The campaign can be approved to initiate it live, or rejected with feedback. The original user receives an email alert feedback has been left for them to action.

- Campaign Level Rule Based Articles - In 6.9.2 we added the ability to put Articles into Landing Zones, as well as putting multiple Article Blocks into an Email or Landing Zone. Then at the campaign you select the which articles go in each block. In 6.9.3, to accompany this, we have added a contact rule based article selection to those blocks. So depending on the data you store against a contact, you can add rules for which articles to show which people. This will further help users create a minimal amount of emails, but change the content for them depending on contact data.

- Campaign Level Rule Based Dynamic Content - Much like the contact rules you can apply to articles mentioned above. We have added the same control at the campaign to for Dynamic Content. Any rules added here will take priority over the rules within Dynamic Content added to the actual email. This again helps you create a minimal amount of content and provides an easy way to manage it.

- File Manager - We have added a new "File Manager" section under the tools menu to give you quicker, full screen access to the image ,document, flash and media managers seen in the HTML editor.

v6.9.3 What's Enhanced

What's Enhanced:

- Secure Logins - You can now login to the product via a secure HTTPS site. Please note this is a CommuniGator hosted change only. Contact your account manager to find out more.

- Campaign Results - We have added some extra stats into the campaign overview to show percentages for the click to open rate, and open and click throughs made from mobile devices.

- Dynamic Content - Due to the new rule functionality for articles and dynamic content mentioned above. We have updated the dynamic content control within the HTML editor. Creating rules for dynamic content is now even easier.

- Groups - Several enhancements have been made to our groups functionality:

- By popular request, folder organisation is now on groups.

- Campaign rules have a new option allowing you to use a date range on the campaign activity.

- The unsubscribe campaign rule allows you to specify a specific unsubscribe if you do campaigns using different unsubscribes.

- The included / excluded contact lists are now sortable and you can search within them to find specific contacts.

- A warning has been added to the top of groups screen to show if the group is currently attached to live campaigns. The warning is to highlight that changing the group may result in emails sending for those live campaigns.

- Activity Reports - Several enhancements have been made to our activity reporting functionality:

- Added a recurring campaign report so you can select any recurring campaign, and view a breakdown of each individual send period.

- Added mobile percentages and the click to open rate into the grid.

- Screen Designs - We have reworked several screens from the Admin and Tools sections of the product. This is to bring the look and feel together and ensure browser compatibility on Internet Explorer, Safari, Firefox, Chrome, and Opera.

- Browser Compatibility - As mentioned above, but still worthy of noting separately. CommuniGator is now even more cross browser compatible than ever before.

- System Defaults - Please note we have renamed Campaign Defaults to System Defaults in this release. \

v6.9.3 What's Fixed

- [3758,35081:57] - Fixed an issue with updating contacts failing due to too many characters passed into the database stored procedure. It was an old upper limit of 4000 characters, and as we no longer support SQL 2000, there is no such limitations for SQL anymore.

- [6011,17425:130] - Fixed an issue with the CRM integration not handling foreign characters due to the Unicode prefix.

- [9674:198] - Enhanced the group screen so the column sizing works better.

- [12434,17941,38180:263] - Added a de-dupe on SMS campaigns.

- [19026,38067:683] - Fixed an issue with loading survey query when the first page of the survey did not have and question types required for a survey query.

- [20218:719] - Fixed an error with the analytics reporting if the server was in non UK format.

- [21596,26586:763] - Fixed an issue in bounce manager when searching with date ranges that were in a non UK format.

- [21952:784] - Fixed an issue with the group inclusion / exclusion lists when a group name was very long. It would stop you being able to get to the green arrows to move the folder into an included or excluded list.

- [21487:786] - Fixed an issue pasting HTML into the editor with Microsoft Word content not stripping out certain tags.

- [22142:790] - Changed the survey view responses export so it creates a .csv file instead of a .xls. This prevents an office excel file extension popup from appearing when using IE.

- [22539:796] - Fixed a count discrepancy with the analytics overview counts differing from the counts when you drill deeper into the analytics report.

- [23561:848] - Fixed an issue with saving campaigns if the start date or end date was in a non UK format.

- [27113:1019] - Added contact rule types to search fields that do not contain data.

- [31629:1199] - Enhanced the group screen so you can search within included / excluded areas to find specific contacts to then include / exclude them.

- [32533:1227] - Fixed an issue moving campaigns into different folders if the server was in non UK format.

- [33782,33856:1267] - Fixed an issue where a split test campaign with a follow-up to send a non-split test campaign did not work. It expected the follow-up to also be a split test campaign.

- [33404:1281] - Fixed an issue in the campaign initiate check screen where the "Has HTML Unsubscribe link" and "Has Text Unsubscribe link" was showing that there is a unsubscribe attached but the campaignsí unsubscribe is set to ë --None-- í.

- [33404:1289] - Added an option in the MSCRM integration to integrate a follow-up campaign so it does not bring over any audience.

- [34314:1311] - Added a "click to open rate" percentage onto the campaign results overview.

- [34593:1334] - Updated import csv errors where the unique identifier was missing, to state what the unique identifier actually is. Thus a clearer error.

- [36317:1413] - Fixed an issue where the mail delivery could fail to connect to the mail server but then fail the remaining batch of the campaign.

- [35130:1416] - Fixed an issue where the MSCRM integration can lose authentication with the CRM due to caching the service object.

- [35860:1421] - Changed audience creation for the integration to use groups rather than the audience selection criteria. This prevents losing changes to the selection criteria if the campaign was a refresh type, and refreshing its audience.

- [36275:1431] - Fixed an issue with refresh recurring campaigns supressing contacts from the recurrence if they received any previous recurrence. Refresh Recurring sends the campaign to people that have not got each recurrence, it includes contacts that got the campaign on any previous interval.

- [36411:1434] - Tidied up the errors shown when using the forgotten password functionality to make the error clearer to the user.

- [36455:1435] - Fixed an issue with a survey submitting data into the same field across several answers cutting off the last answer.

- [36625:1438] - Fixed an issue with answers for drop down questions in a survey being stored incorrectly if they had spaces.

- [36626:1439] - Fixed an issue with showing the results of web capture submissions when the field was linked to contact records. The "Web Capture Information" results did not show contact linked fields.

- [36527:1440] - Fixed an issue with follow-ups using the OR criteria and two NOT criteria conditions, resulting in the follow-up not sending correctly.

- [36627:1442] - Fixed an issue with refresh non-recurring split test campaigns setting the campaign as complete when the split test final send was complete. It should only complete when the campaign close date is in the past.

- [36493:1443] - Fixed an issue with follow-ups not sending correctly when using a chain of campaigns sending different follow-up campaigns. For example a follow-up on campaign B is not sending its follow-up campaign C to new contacts that have been imported straight into campaign B, because campaign B is also a follow-up on campaign A.

- [36281:1445] - Fixed a results issue with the campaign unique delivered count. It was calculated incorrectly when the campaign failed to send, and then a resend to failed was completed.

- [36890:1446] - Fixed an issue with the integration not applying the default unsubscribe creating a new campaign crm the CRM.

- [36705:1449] - Changed the dashboard top hits show the ending part of the url instead of the beginning. Thus if all the top hitting urls have the same start but different endings, then you can now see what the url is.

- [36739:1450] - Allowed refresh campaigns without an audience yet to be initiated as its perfectly feasible you would upload the audience after its been initiated.

- [36903:1457] - Fixed an issue with articles not showing the hit rates on the select screen despite the hits appearing in the campaign.

- [38381,38944:1459] - Fixed an issue with the export failing for the top "Audience" count within the campaign audience tab.

- [37094:1460] - Corrected a spelling mistake on the initiate check screen "Are you sure" popup.

- [37209:1461] - Fixed an issue with images within article blocks not displaying for one of our article templates.

- [37144:1463] - Added a new file manager option under tools to access the common HTML editor managers but quicker and full screen.

- [37260,37919:1468] - Fixed an issue with Web Capture getting multiple submissions within seconds of each other, and would then send multiple notifications or data cleanse entries.

- [37212:1469] - Fixed an issue with articles updating the preview when changing the fonts of "Colour 1" or "Colour 2".

- [37256:1470] - Fixed an issue with the SDK not picking up the campaign defaults for the email character set

- [37354:1475] - Fixed an issue with the activity report for last months activity only getting finished campaigns, and therefore excluding refresh campaigns not yet completed.

- [37620:1476] - Fixed an issue with the Analytics report for the unique clicks not matching the export to excel figure.

- [37805:1479] - Fixed an issue with users not being removed from the "manage users" view when deleted. Although access is stopped, they can still be seen in admin. Delete now does actually delete.

- [37867:1482] - Fixed an issue with the MSCRM integration not setting the campaign close date according to the campaign defaults.

- [37763:1484] - Added some validation to the article creation to make sure articles could not have a blank link behind the read more option when the article template has a link url.

- [37908:1486] - Fixed the hit rates chart having a fixed vertical axis of 7. Thus when hits were over 7, all the bars would be at the top.

- [37985,38042,38095,38147,40647:1492] - Fixed an issue with unwanted spaces sometimes appearing either side of a link due to length of characters on the line.

- [38097:1491] - Fixed an issue with the upload of CSVs where the check for an email address was disabled. If the CSV contained a mix of contacts with and without email addresses, it would expect them to all have one and fail those without.

- [38056:1493] - Fixed an issue with exporting the web capture results resulting in a blank file.

- [38155:1495] - Fixed an issue when custom links are used in the email subject line and dynamic content is present in the email.

- [38434:1499] - Added some new campaign rule options in our groups functionality, which allow you to use a date range on the activity. We have also added an unsubscribe selection when using the "Unsubscribe Hit" campaign rule. For example you can now build a group to get all unsubscribes on all campaigns between two dates.

- [38109:1500] - Added some new spell checker languages to the HTML editor, for example English UK, English AUS, Polish, Italian, and some more.

- [38129:1501] - Removed the warning when editing a live survey from appearing every time a change was made to only show on the initial survey load.

- [38186:1507] - Fixed an issuw with using subscript in an email, it knock the code down a line, creating an unwanted space.

- [38196:1502] - Changed the hit rates graph to use the days of the week instead of just a number for the day.

- [38256:1508] - Fixed an issue with the "View Email" in campaign results showing the same count for two or more links with the same URL but different aliases. It now separates them by url and alias correctly.

- [38470:1510] - Fixed an error with the IP regular expression not accepting some IPs.

- [38426:1511] - Fixed an issue with sending follow-ups when the environment was using a time zone offset.

- [38203:1512] - Fixed an issue sending follow-ups sending against a email NOT opened OR landing zone NOT hit criteria.

- [38899:1513] - Fixed an issue with the Sage CRM integration not setting the campaign close date according to the campaign defaults.

- [38260:1515] - Fixed an issue with refreshing contacts in the Sage CRM integration.

- [38412:1517] - Fixed an issue with the lead scores being the wrong way around for the lz / web, to the score when inserting the links in the editor.

- [38181:1518] - Fixed an issue on data cleanse process all function due to "CHOOSE" being the cleansed value going into an integer field.

- [38748:1521] - Added two decimal places to the percentage columns for campaign comparison.

- [38519:1523] - Enhanced the group screen to allow included / excluded contact lists to be sortable.

- [38708:1524] - Fixed an issue with incorrect results on survey comparison always showing the same accessed count under activity reports.

- [38855:1529] - Fixed an issue with deleting contacts not clearing any associated integration queue records still pointing at them and waiting to go back to the CRM.

- [38864:1526] - Added an export for the ISP breakdown report.

- [38982:1531] - Fixed an invalid referrer error message when using the web capture recaptcha functionality.

- [38923:1532] - Improved the speed that groups count the members of said group.

- [39026:1535] - Fixed an issue with adding delegates to an event when the delegate email address was already in the system. You would get a unique delegate warning and would have to cancel the booking.

- [39292:1537] - Added a warning to the top of groups screen to show if the group is currently attached to live campaigns. The warning is to highlight, that changing the group may result, in emails sending for those live campaigns.

- [39269:1538] - Fixed an issue with email designs created by the SDK not getting certain HTML added that the standard HTML editor adds. These being the HTML, BODY and TITLE tags.

- [39258:1539] - Fixed the unique click percentage in campaign results differing from activity report unique click percentage.

- [39326:1540] - Fixed a bracketing issue on the SQL generated for campaign audience members when the SQL had several AND and OR operators with multiple bracketing in the query.

- [39115:1541] - Fixed an issue with the export for successfully send emails not returning a blank file.

- [38903:1542] - Fixed an issue with the Sage CRM integration not picking up the campaign defaults "Sender Address".

- [39321:1543] - Changed the SDK method "UploadContactTriggerCampaign" to check if the campaign is initiated before processing trigger records.

- [39394:1546] - Fixed an issue with survey submissions processing comma separated data into contact linked fields.

- [38913:1549] - Fixed an issue with exporting all web capture data to excel returning a 404 file not found error.

- [39388:1550] - Fixed an issue with the analytics report for the completed surveys showing a different number than what you get exported.

- [39394:1552] - Fixed an issue with survey submissions for comma separated data are not handling the "if other please specify" option.

- [39594:1556] - Updated our Bounce Manager to allow a port number for the POP3 settings so you can use secure connections.

- [39807:1562] - Fixed an issue with links in emails having a double slash // after the lz name and this can cause url detection to fail on some HTC mobiles.

- [39811:1563] - Fixed an issue with follow-ups that send another campaign inheriting the sender email address from the source campaign, and not using use the sender email address for the separate follow-up campaign.

- [39489:1564] - Fixed an issue with contact updates such as unsubscribes and undeliverables are going into the integration queue even though they are not mapped for leads.

- [39892:1572] - Fixed an issue when copying campaigns with the post click tracking campaign default set opposite to the newly copied campaign.

- [39840:1573] - Fixed an issue with the "Contains Data" group rule always retuning 0 contacts.

- [39970:1575] - Fixed an issue with the forgotten password not unlocking an account. If used to reset the password post locking out the account!

- [39984:1576] - Removed the second option to save a custom colour in the HTML editor as the one that should not be there happened to not save the custom colour if the editor was closed and re-opened.

- [40104:1584] - Fixed an issue in the campaign initaite checkscreen where the Email "has HTML unsub link" warns you do not have an unsubsribe, but the tooltip says the campaign does have one.

- [40320:1599] - Fixed an issue with integrated campaigns not taking the timezone offset into account on creation of the campaign.

- [40606:1609] - Fixed some problems with recurring campaign results. 1. Results URL not loading. 2. Export to excel ignoring the current period shown. 3. Percentages calculating from whole campaign send and not just the period.

- [40615:1595] - Added mobile percentages and the click to open rate onto the activity reports.

- [40708:452] - Fixed an issue with removing validation types from web capture controls once added.

- [Internal:1205] - Fixed an issue with the alert popup causing a java script error due to the JS code running on load of the browser.

- [Internal:1235] - Prevented the tools web capture from overwriting contact data if the web capture was submitted as blank but the contact had data. Note this does not relate to web captures inserted into landing zones.

- [Internal:1424] - Renamed the contact tab "Category Preferences" to "Content Ratings".

- [Internal:1437] - Fixed an issue with the first group ever created in a fresh environment showing the "Group inclusions or exclusions have been prevented because this group is already included or excluded in another group. Only one level grouping is allowed." message.

- [Internal:1447] - Fixed an issue with the new integration not setting the CRM Type in the status table, so the queue was not populated with activity.

- [Internal:1457] - Corrected a spelling mistake on the campaign follow-up tab.

- [Internal:1464] - Set an upper limit for embedded images to only 100k to prevent large emails being sent where images have not been sized efficiently for sending to customers.

- [Internal:1466] - Fixed an issue with creating leads in CRM when contacts register for an event.

- [Internal:1467] - Set the HTML <title> tag to match the subject line of the email to bypass any anti-spam systems not liking a mismatch.

- [Internal:1478] - Set the List-unsubscribe email header to use a "mail-to" of the reply address if campaign doesnít use an unsubscribe. This stops using unsubscribe links which would not work.

- [Internal:1480] - Fixed an issue when deleting an article folder that contains sub folders. It would break loading the article page due to the sub folders having no parent folder.

- [Internal:1506] - Fixed an issue with the surveys not accessed count not filtering out which survey to only do the count for.

- [Internal:1509] - Fixed an error when setting up articles against a campaign but there are no articles in the email. The window would still load but with an error.

- [Internal:1516] - Fixed an issue with the "close" and "save and close" buttons not working in the campaign details when setting up the articles. The save was committed, but the page never closed.

- [Internal:1520] - Fixed the "All Campaigns" option for a survey rule returning a message that no surveys exist for the campaign.

- [Internal:1527] - Tidied up the integration data feed options so that the naming is clearer and missing options were now available.

- [Internal:1530] - Deleting articles now warns you that said article is attached to campaigns, thus confirming the delete will remove it from the article from those campaigns.

- [Internal:1533] - Fixed the inbox checker thumbnail popups not always loading in a sensible position on the screen due to different monitor resolutions.

- [Internal:1554] - Added the name of the campaign being managed to the top right screen where it says "Campaign Detail".

- [Internal:1559] - Separated the follow-up and refresh time restrictions so you can control them independently in the RunCampaigns configuration file.

- [Internal:762] - Fixed an issue with split test campaigns sending back the correct subject to the CRM.

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