Creating URL Based Alerts
We would like to draw attention to a particular feature of GatorLeads which may impact the way in which our software interprets and handles website addresses.
We would like to draw attention to a particular feature of GatorLeads which may impact the way in which our software interprets and handles website addresses, as we have recently had a client who had an issue along these lines. We are confident that the majority of users will not be affected, but we wanted to let you know.
Specifically, it is important to note that GatorLeads treats web addresses differently depending on whether ‘www.’ is included in the URL. For example, our software will interpret http://www.communigator.co.uk and http://communigator.co.uk to be different pages and track them separately, regardless of whether the final destination is the same. This can potentially cause issues for features such as our alert system, as a user may arrive at the wrong address and the alert will not be triggered.
Of course, if best practice URL structures are in place on your website then this will not be a problem, as most websites will take care of any URL discrepancies prior to triggering the WOW tracking code. We are therefore confident that most of our clients will not be affected. However, if you do find that this is causing issues for you, there is an easy-to-implement workaround; simply create a category for both addresses, and refer to this category rather than the individual pages in your alerts and other functionality. As ever, our support team are available to help you if you need any more assistance.